Tuesday, June 12, 2012

Kenmore - No More: So long Sears

It's no secret that I like male genitalia nothing that is sold in the US is made in the US, and we're constantly being implored to be patriotic and buy American. So why am I bitching? Because when I try to buy American, I get screwed.  Sears is a perfect example. Once a brand that was the undeniable flagship of American manufacturing, Sears too has fallen on hard times. Its stores are closing left and right, and its attempt to become a major player in the online retail world doesn't seem to be working. But before we go there, I'd like to tell you all why I personally will no longer shop at Sears.  A couple years ago, I purchased  all new appliances for my kitchen. I bought all Kenmore, with the exception of the dishwasher,  a Bosch which the salesmen recommended. Recently, the $900 refrigerator stopped working, so I called the Sears service hotline. The next day, they sent out a tech who told me that the compressor was bad and that it would cost $1,200 to fix it. Naturally, I declined, because as is the case with most everything these days, it's cheaper to buy a new one rather than to fix the old one.  I chatted with the repair tech about my refrigerator and found out that although it said Kenmore on the front, it was an LG product (an Asian company) that was assembled in Mexico.  RU kidding me? Sears? Made in Mexico? Via Korea or wherever, it just proves that American companies are just as deceitful as any other when it comes to full disclosure.  Perhaps, it was my fault for not asking the salesmen where it was manufactured, but Sears had always been my "go to" brand for appliances because of its reputation for quality and reliability. I just assumed that anything Sears would be made in the USA, apparently I was wrong. So much for brand loyalty. Sears, you will never get me back as a customer because of your crummy warranty and your lousy product. I'd tell you where to stick your Craftsmen wrench, but by now I'm pretty sure you know where that would be.  So long, Sears.